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FAQs

FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to manufacture and pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 3 working days, excluding weekends and public holidays. Time stated is based on US EST Time.

2.2 How long will it take for me to receive my order?

The products in this store are manufactured upon order. Therefore it takes around 10-21 days to receive an order, in rare occasions longer. We user standard courier delivery with a time frame of approximately 10 to 21 working days from the time of placing your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

You may track your orders here

2.4 What are the shipping charges like?

Shipping is based on fixed prices. For all US orders there is a $6.99 fee for first product, there after $3 for each additional product. For international deliveries, we charge $9.99 in shipping for first order there after additional 7.99 per additional item. You may select your item and proceed to the check out page as charges are based on volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at hello@wr1.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at hello@wr1.com with a snapshot of the product and we will get back to you as soon as we can.

If you defect is accepted, we will provide a reprint of the exact same order and send it to you. If the product still has defect, we will provide a refund.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at hello@wr1.com and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

Since you products are manufactured specifically for your order, we unfortunately do NOT provide exchanges for size or color. Please carefully control the details of your order and the product specification prior to placing your order.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at hello@wr1.com if you have not received your parcel after 10 working days and we will assist you accordingly

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to one time. If your product still has defect on second attempt of delivery we will offer a refund.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at hello@wr1.com and we will assist you further.

 

 

3. TICKETS

3.1 HOW DO I RECEIVE MY TICKETS?

Tickets purchased over this site will be delivered per email. Kindly drop an email to our Customer Care Team at hello@wr1.com if you have not received your ticket and we will get back to you with in 2 working days.

3.2 CAN I TRANSFER MY TICKET?

Yes. Please contact hello@wr1.com and we will assist you in transferring your ticket to another person.

3.3 CAN I CANCEL MY TICKET FOR A REFUND?

Unfortunately we do not accept refund for purchased tickets.

 

 

4. SUBSCRIPTIONS

4.1 WHAT IS INCLUDED IN THE SUBSCRIPTIONS?

Subscriptions gives you access via the WR1 mobile app to exclusive behind the scenes content, only available for subscribers. You can send private messages to the stars but it is up to the star to reply to these messages. You can also receive a digital meet and greet from the star on the WR1 mobile app, which is a private video call between you and the star where you can snap selfies together.

By subscribing you will also receive first access to exclusive experiences, VIP tickets, giveaways, exclusive merchandize and more.

4.2 HOW DO I RECEIVE A DIGITAL MEET & GREET?

You can only receive a digital meet & greet if you are subscribed to a star on WR1 and has the WR1 app installed on your phone. You can download the app by tapping the download icon on the home of this website.

Only the star can invite you to a Digital Meet & Greet. When you receive a digital meet & greet your phone will ring like a skype call from the star.

By staying engaged in the fan community on the WR1 app, you will increase your fan rank by likes, comments, posting to fan community, and inviting your friends to join the fan community. Your fan rank will bring you to the top list of fans that the star can invite to a digital meet & greet.

TIPS: you can like a post as many times as you like on WR1.

4.3 HOW DO I CANCEL A SUBSCRIPTION?

You can cancel your subscription at any time by logging into this website and cancel your subscription under your account settings.

You will still be subscribed until the next renewal period.

4.4 CAN I GET A REFUND FOR A SUBSCRIPTION?

We do not offer refund for Subscription products.